The term ‘Passion For Cruises’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Passion For Cruises Ltd, Cedar House, Greenwood Close, Cardiff Gate Business Park, Cardiff, CF23 8RD. The term ‘you’ refers to the user or viewer of our website.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Organiser who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
All payments we collect from our customers are done so in our capacity as a retail agent and are therefore promptly forwarded to the Organiser. As referenced above (see Contract), it is the Organiser that you enter into a contract with for the provision of the Cruise/Holiday. As such, it is the Organiser who holds the money you pay in respect of the holiday. In the event that a refund is due to you, please note that it is the Organiser who holds your money and whose responsibility it is to return it to you. As your Agent, we will liaise with the Organiser on your behalf and upon those monies being returned to us, we will forward those monies to you without undue delay.
Cartwright Travel is a member of the Global Travel Group No. S3568.
Where you see this symbol, your payment is protected by The Global Travel Group Ltd’s Client Account and is not available for use by the Agent.
All your payments are made to The Global Travel Group Ltd Client Account and are held there until payment is due to the Operator.
In the unlikely event of the failure of the package Organiser, your money is safe and secure in the Client Account. The Global Travel Group Ltd will assist you in finding suitable alternative travel arrangements or if appropriate, to obtain a refund.
To ensure your money is protected make your payments to The Global Travel Group Ltd Client Account.