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COVID-19 Future Cruise Credits Update, Cancellations & Refunds

Firstly a huge thank you to everyone for your understanding, patience and kind words during these very tough & unusual times. The whole team are incredibly greatful.

The biggest issue we have is the timescale of refunds being processed & returned from cruise operators.

There are as you may be aware disparities with every cruise line & airline and many have furloughed staff which has compounded the situation.

However we want to put on record your monies are 100% protected with PFC and we will make sure you get your refund. However this may not be in the time scale you want it returned but this is out of our hands.

We will always be honest with you even if we do not deliver the news you want to hear.

We do want to give you the reassurance you will be refunded & thank you for your understanding on this issue which remains our No.1 priority as PFC continues to service all your requirements as we liaise with our cruise partners.

Your refund remains our priority & please be assured PFC is here for you.

The prices featured on the website are not combineable with any Future Cruise Credits so for Future Cruise credits wishing to be utilised when booking please liaise with the PFC sales team and they will be delighted to confirm the new cruise fare to be paid.